Shipping & Returns
Shipping Policy
Processing Time:
• Orders are processed within 1-2 business days from receipt of payment.
• Orders placed on weekends or public holidays will be processed the next business day
Shipping Rates:
• UK Shipping: Standard shipping within the UK is [Insert cost, e.g., £X], or free for orders over [£Y].
• Dubai Shipping: Standard shipping within Dubai is [Insert cost, e.g., AED X], or free for orders over [AED Y].
• International Shipping: For deliveries outside the UK and Dubai, shipping costs are calculated at checkout.
Delivery Times:
• UK: Standard delivery takes 3-5 business days.
• Dubai: Standard delivery takes 1-3 business days.
• International: Delivery times vary from 7-15 business days depending on the location.
Shipping Restrictions:
• We currently do not ship to PO Box addresses.
• Shipping is available to most international destinations. However, we do not ship to certain regions due to logistical constraints. Please check during checkout.
Tracking Information:
• Once your order has been dispatched, you will receive a confirmation email with a tracking number to follow the progress of your shipment.
Lost or Damaged Items:
• If your item is lost or damaged during shipping, please contact us at [email address] within 7 days of receiving your tracking information for assistance with the resolution process.
Returns & Exchange Policy
Return Eligibility:
• We accept returns of unopened and unused products within 14 days of delivery in both the UK and Dubai.
• To be eligible for a return, items must be in their original condition, and packaging should be intact.
How to Return:
1. Contact us at [email address] with your order number and reason for return.
2. We will provide a return shipping label for qualifying returns within the UK and Dubai.
3. For international returns, customers are responsible for return shipping costs.
Non-Returnable Items:
• We cannot accept returns for opened or used products due to health and safety regulations.
• Gift cards, sale, or discounted items are also non-returnable.
Exchanges:
• Exchanges are only available for defective or damaged items upon arrival. To request an exchange, please contact us at [email address] with your order number and details.
Refunds:
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
• Please note that original shipping fees are non-refundable.
Canceling an Order